Patient Journey Survey

RECEPTION

On admission to the hospital, how often did the reception staff treat you with courtesy and respect?


How efficient was the duration you had to wait at the hospital reception?

NURSE COMMUNICATION

How often did nurses treat you with courtesy and respect?


How often did nurses listen carefully to you?

How often did nurses explain things in a way you could understand?

RESPONSIVENESS OF STAFF

Did you press the call button?


After pressing the call button, how often did you receive help as soon as you wanted?

HYGIENE

How often were your room and bathroom kept clean?

QUIETNESS

How often was the area around your room quiet at night?

PAIN MANAGEMENT

Did you need medicine for pain?


How often was your pain controlled?

MEDICINE INFORMATION

Were you given any new medicine that you had not taken before?


Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?


Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?

DISCHARGE INFORMATION

Did the nurse or doctor talk to you about the care needed after discharge?


Did you get information in writing about what symptoms or health problems to look out for after you left the hospital?

DOCTOR COMMUNICATION

How often did doctors treat you with courtesy and respect?


How often did doctors listen carefully to you?

How often did doctors explain things in a way you could understand?

CATERING

How would you rate the appearance of the meals?


How would you rate the temperature of the meals?


How would you rate the taste of the meals?


How would you rate your overall satisfaction of the meals?

OVERALL RATING OF HOSPITAL STAY

Please rate your stay at this Ahmed Al-Kadi Private Hospital. (0 being worst and 10 being the best - Please Circle)


How likely are you to recommend Ahmed Al-Kadi Private Hospital to your family and friends?

RECOGNITION

During your stay was there a staff member who stood out in providing you with Excellence in Nursing Care? Please type in their name.

COMMENTS

You may provide us with comments about your hospital experience.